Return & Refund Policy
Last updated: October 16, 2026
This policy applies to all orders placed with Borne Medical, Inc. ("Borne Medical", "we", "us"). Because we sell medical, dental and hospital products, some items cannot be returned once they leave our control. Please read this policy before you order.
Returns
- You may return unopened items in their original, undamaged packaging within 30 days of delivery.
- To start a return, contact us for a Return Authorization (RA) number. Returns sent without an RA number may be refused.
- Returned items are inspected when they arrive. Items that are opened, used, damaged or missing parts may be refused or refunded only in part.
Items that cannot be returned
- Opened sterile, single-use or disposable products
- Products with a broken seal, or that require temperature control
- Special-order, custom or non-stock items
- Items marked "final sale" at the time of purchase
Damaged, defective or incorrect items
If an item arrives damaged or defective, or you received the wrong item, contact us within 5 business days of delivery with your order number and photos. We will replace the item or issue a full refund, including shipping costs.
Refunds
- Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the return.
- Original shipping charges are not refundable unless the return is due to our error.
- Return shipping is paid by the customer unless the item was damaged, defective or incorrect.
- Unopened returns made for reasons other than our error may be subject to a restocking fee of up to 15%. Any fee is stated when we issue your RA number.
Order cancellations
You may cancel an order at no charge before it ships. Once an order has shipped, the return terms above apply. Special-order items cannot be cancelled once we have placed the order with the manufacturer.
Shipping
Orders ship to the business address on the order. Shipping cost and estimated delivery time are confirmed in writing before you pay. Title and risk of loss pass to you on delivery.
Chargebacks
If you have a problem with an order, please contact us first so we can resolve it quickly. Most issues can be settled faster through our return and refund process than through a card dispute.
Contact us
Borne Medical, Inc.
1001 Brickell Bay Dr STE 2700-L6
Miami, FL 33131
Phone: (301) 272-5848
Email: cdecruise@bornemedical.net